Hi there @Anthony2015 , Welcome to the Community.
At the moment only Living.ai Team knows the product delivery situations because of…
My advice is to directly contact them for some meaningful and factual pieces of information.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you cancel your order immediately and faster.
Just to advise the email address is - service@living.ai
You can also ask for support at the link below.
GOODLUCK AND BEST REGARDS!