Possible to change an existing order?

Hello Living.ai Team,

is it possible to expand an order? I set an order on 31.10.22 but forget some items - is it possible to expand an existing order without set up an new order?

many thanks and best regards


Hi @DaytraderFX

Best thing to do is reply to the email you received when you made your order:

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and request/ask the support team to amend or add the item you want.

IF they need you to make a new order. Do that and then let them know the order number and they will easily join both orders together for you.

Best thing to do is contact support regarding this.

I’ll also tag @AmyLU from the support team who will be able to assist you further as well.

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Hi. You can add a new order and your two orders will be shipped together.

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Goid morning thanks for the fast replay - is thete any solution to get the second shipping costs back?

@AmyLU /// please advise :slight_smile:

You can contact our customer service team (service@living.ai) by email after the payment is successful. They will process the shipping refund for you.


Super - many thanks for your help - i will do it now :slight_smile:

Hello AmyLU - perhaps you can check it - Not that everything is shipped and the merge could not be completed. My Order-numbers are 44707 and 44538

Thank you very much already.

@AmyLU // please check when you have a moment. Thanks :slight_smile:

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I have checked that we have refunded the shipping cost to you. Don’t worry, I’ve made a note for you, and the two orders were sent together.


You are the best many many thanks for your help :slight_smile:

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Great! @DaytraderFX

Let me know if this is now resolved and I’ll close this thread :slight_smile:

:heart_1: :head: :skating: :surprised: :mad:

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Good Morning MasterAbbott,

it is done - many thanks for help you can close it :slight_smile:

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Great! Thank you @DaytraderFX

:mad: :surprised: :skating: :head: :heart_1: