Order cancellation EMO

Hi all, i ordered an EMO for error, but on site there isn’t a order cancellation button. i want to cancel my order and i want a refund. 300$ are a lot of money and i think is not normal that i have to write a FAQ for my order cancellation. Someone can help me?

email service@living.ai with your request please. They will take a few days to get back to you as they are on a holiday now.

holiday? how long will they stay in holiday?

They have limited staff monitoring things at the moment - I believe it’s chinese new year at the moment.

Yea its golden week next week so earliest tesponse should be Feb 10.

I believe Chinese New Year this year falls on, Tuesday, February 1, 2022

If you have received an order email confirmation, simply reply to that for any kind of enquiries, I’ve done this in the past and the Living.Ai team will be able to assist you as soon as they can.

1 Like