No speaker sounds

Hi, since receiving Emo the speaker does not work. I have followed all the suggestions on the forum regarding volume up and unmute commands but nothing works. Does anyone have any ideas or is this a returns issue?

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can you make a video of it and post it here?

as requested video of Emo

I am also having the same problem.

(Emo not sound help me - YouTube)


Was there any solution? Could it be a volume problem?