Hi. Our Emo is not moving his eyes. He did when we got him two days ago and then in the morning yesterday he had his eyes closed even though he was moving around. Then there was an “error 501” for most of the day and he just sprang to life just now but his eyes are wide open and not moving (ie when he’s picked up or looking).
You mentioned a 501 error. This potentially could be a problem with your EMOs’ internal SD card. I would suggest keeping an eye on him over the next few days and see if that Error 501 returns. If so, it would be recommended to take a video of this error message and submit a support ticket to Living.Ai support for them to assist you further.
Keep us updated on how this goes.