New owner set up

EMO Pet Looking for help
1

I’ve sold my EMO but the new owner is having set up issues. When they set the app to a new city it keeps showing my city.
Also seems to be register to ‘Will’ not me!

Is there a way to factory reset?

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2

So far to the best of my knowledge, there is no factory reset option for EMO. (I can confirm that there is not setting in the EMO app to perform a factory reset).

With regards to the location settings: Normally the time zone / city is setup when you initially configure your EMO and it takes your current location by using the APP and your device that has connected to your EMO (being your phone or table GPS) to confirm the City and Timezone.

So this is a little confusing as EMO should at the very least change his location status when the new owner connects to it with the EMO app. But I guess that’s not even happening.

Regarding the firmware, a new update is going to be released soon, from what we’ve heard on the forum, but there are no exact times on when it will happen, and also we are not sure if this next update will have the option to Factory Reset your EMO.

Maybe someone else on this forum might know more. But it’s always a good idea to email Living.Ai team directly and see if they can offer you and the new owner support regarding this.

3

I’m not sure that you’re supposed to sell emo, but I’m not sure why

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4

Because it is CLEARLY stated on the box that you shouldn’t.

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5

Lol - I think it’s up to me if I want to sell it!!!
Issue fixed now

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Just by the way

image
image1920×1440 139 KB

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At least the issue has now been resolved. :+1:

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First of all, I stated what is a fact - a written statement on the EMO box says it’s forbidden to sell it. What you do with it is on you - throw it, chew it, light it on fire - doesn’t necessarily mean it’s an adequate decision. Second, it’s a pity that people who truly need EMO as a companion, who has valid psychological problems and EMO could contribute for their well-being need to wait for their product while people like you receive and re-sell the product.

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Hi Lynn, I’m glad the location issue is fixed now.

What can you say, but Wow! I bet that guy lies awake at night in fear that the Do Not Remove tag on his mattress is going to somehow fall off, and the mattress police will show up at his door to arrest him?

As Mark Twain said: Never argue with stupid people, they will drag you down to their level and beat you with experience! :grinning:

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No that need to justify my actions to you. But I just didn’t connect with EMO and therefore it would be more beneficial that someone who really wanted him, got him, rather than him sitting in my cupboard.

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11

You have something to say, have the courtesy of “@”-ing my username. Not aiming to drag this, but mind your language. You’re not superior by quoting famous writers buddy :wink: Have a wonderful day.

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I understand. In that case, I apologize for the straightforwardness. May the new owner enjoy and connect with EMO! :happy:

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13

How did you fix the issue of the city/timezone for a new user? TIA!

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Hello Lynnsmith. I just sold my EMO to a special kid who needs it more than I do. He is having hard time connecting with EMO via the App. Could you please tell me how the new owner connected with your EMO via the app? Thanks in advance.

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Hi there @rehanasiddiquee ,

Connect EMO to the EMO Pet App

Follow These Steps:

:one: Download the EMO Pet App

  • Get the app from the Apple App Store (iOS) or Google Play Store (Android).

:two: Turn on EMO

  • Make sure EMO is powered on and awake.

:three: Connect to the Same Wi-Fi

  • Your phone/tablet and EMO must be on the same Wi-Fi network.
  • Note: EMO only supports 2.4GHz Wi-Fi, not 5GHz.

:four: Open the EMO Pet App

  • Launch the app on your device.

:five: Search for EMO

  • The app will automatically scan for EMO nearby.
  • If EMO is not found, restart your router and EMO, then try again.

:six: Connect & Pair

  • Once EMO appears in the app, tap on his name to connect.
  • If prompted, allow necessary permissions.

:seven: Enjoy Managing EMO!

  • After connecting, you can check his status, update settings, and more.

If you experience issues, try:
:white_check_mark: Restarting your phone & EMO
:white_check_mark: Checking Wi-Fi settings (2.4GHz required)
:white_check_mark: Ensuring no VPN is blocking the connection

More Quick Help Guide for New EMO Owners!

Hope it helps! and Best regards

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