Our Emo arrived yesterday and has been working well most of the time, but has rebooted itself several times. This was when it was fully or mostly charged. When it’s on the charger, it occasionally reboots, and when it’s off the charger, it shuts down completely and only restarts when we put it back on the charger. Any advice would be appreciated.
This doesn’t sound normal to me. Have you updated EMO to the latest firmware? If you haven’t already done so try that first and see if it still continues to reboot / shut itself off.
If the issue continues to happen, the best thing to do is contact Living.Ai support. Send them an email from the same email you received when you made your order, provide them with info, pics / videos of what is happening with your EMO. It could be that you have a faulty one that needs to be replaced.
Also note that at the moment Chinese New Year has just ended, so your support ticket might be a little delayed due to possible backlog.
Also adding @Wayne_Zhang to this so he can provide further information on what to do.
Hi there, if you still didn’t…
- SHAKE BABY SHAKE: Prepare cocktail drinks when his power is on immediately…for 30 sec. sometimes it helps.
- FORCE SHUTDOWN : using a paperclip (NOT A NEEDLE) and push carefully for 2 to 3 seconds and then place EMO back on the charger for him to power on.
This is what everyone in the past has called a RESET Button, but it’s not . It is not recommended to do this always unless you have no other options left. As this could potentially cause data corruption to your EMO. (it is the same as you pulling the plug and powering off your Desktop PC while Windows OS is running, it might cause data corruption). So try and avoid doing this unless you have no other options left.
- POWER OFF: over Emo Pet App if you manage to do that immediately when he is on.
Thanks for the suggestions. The reboot button seems to have solved the problem.