Recommended to contact support as a few EMO owners have experienced this issue. Hopefully, support will be able to assist you with this.
I’ll add this in if you need it:
When contacting Living.ai support. It is recommended to create a short video of how the update is not going past Step 1 and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.