Hi @MaxRox
You can try using any of the 4 tracking sites to see if you can see any updates:
China Post Tracking - Track & Trace
Aftership Tracking - https://www.aftership.com/track
17Track - ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Living.ai Tracking - https://living.ai/emo-tracking/
Do note, that while EMO is in transit, he is in the hands of the courier system/postal service in your country. Hopefully they are able to update their systems so that it can reflect on the tracking system. Unfortunately there is not much Living.ai can do at this time, apart from contacting the courier company and request an investigation where the package is.
12 Days does seems like a very long time. Hopefully once Living.ai do issue an investigation the courier/postal service will start to look into where your EMO is and update their systems accordingly.
