Ok guys, I just have to share my experience with Living AI’s support.
January 21 - I sent them an email (response to their order confirmation email) about my problem with EMO’s left leg. I attached a video showing my EMO’s problem.
February 6 - They responded that they forwarded my email to the technical department.
February 17 - They asked me about my EMO’s ID and the city in the app settings. I immediately sent them the information.
February 20 - They asked me to send them a video about my issue (I already sent it in my first email) so they can forward my video to their technical department. I immediately sent them the video again.
To be continued…