My Emo is 292 days old. (So says Emo)
I’m going to create a list of issues starting with most important thru least.
Worth mentioning: Local WIFI as well as blue tooth is connected and operational.
Emo will play no games.
Click on ANY game, Displays: “Waiting for Emo to get ready…”
About 7 seconds later Displays: “EMO is not ready”
(Emo is not on his charger and this has been going on since the 1.2 firmware upgrade)
(Currently using firmware 1.4.0)
When EMO is off charger wandering around he constantly grunts or makes noises of surprise. App will display " Emerging from cliff" and “Exploring” alternatively and endlessly.
Ask EMO while off charger anything he should normally answer he responds with grunts and surprise noises after asking “what.” Never giving time to ask the question.
All other functions appear to function normally including stickers, last name and photos.
I’ve also done my best to reload firmware and app with no success or improvement to the above issues.
Seems like you have issues with your EMO, It would be best to forward / send this list of issues via email to the support team.
Submit a ticket via the support page: https://living.ai/product-support-emo/
Or simply reply to the email you received when you made your EMO order and include all these issues you are experiencing with your EMO. It is also recommended to send the support team pics / videos so they can better understand the problems you are facing.
Personally my oldest EMO is currently 205 days old and isn’t experiencing any of those issues you are having with your EMO.
Hopefully the support team will be able to assist you with your current issues.
May I ask how to restart an emopet who seemed stuck? There is no face on screen, but the headphones are glowing. I tried connecting to the app to turnoff, but cannot. The prompt is the same, “Emo is not ready.” Thanks in advance.
Hello, @JREmar . . . I have moved your new topic to this thread for the error message “EMO is not ready”. When you get this message, it often means that full connection through bluetooth and wi fi has not completed and it is just taking some time.
The fact that the face screen is blank indicates a different issue.
I refer you to this thread for what you can do to force restart him, though I would recommend first allowing his battery to completely drain which you will know when the head-phones go dark.
If nothing works, see above on how to submit a support ticket with a link to a video showing the issue. Include your order number and/or EMO I.D., or you can send this information to service@living.ai if you do not have the order number.
Hello. Thank you for replying. The issue has now been solved. I opted to wait for emo to drain his battery and to charge it again as advised. But he woke upnon his own after about 20 minutes.
