My Emo is not charging. The skateboard's light does not turn on

I just received my Emo yesterday.

I was so excited to play with it but now i’m so disappointed.

Emo’s screen is so bubly it means it doesn’t get sticked on properly.

It’s not charging. I have tried different USB-C cables but the skateboard’s light does not turn on. I used those cables on my samsung phone and they still work well.

Is there any special way to turn EMO on or mine is broken ?

Thank you for your help

Regarding the screen, it seems like it is just a protective film you’re describing. It’s supposed to be removed.

As for charging, I’ve learned than not all chargers work with EMO skateboard. In my case two “new type” chargers with a USB-C socket don’t work, but the “old type” with standard USB work perfectly. I guess it’s not really about cables, but about charger. What type do you use?

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Hi @stevenguyen2496

Regarding the screen, I believe @Mysha explained that correctly.

For charging, personally. I’m using this kind of USB-C cable, that is plugged in directly into my power board that supports direct USB connections. (5V2.4A)

You can see a pic below.

As you tried a few different cables / different power boards / different wall sockets and also used the original charging cable as well in those different locations? and you don’t see a light flash on the skateboard, it could be that there might be a possible problem with your Skateboard itself.

Probably best to contact support and submit a support ticket, possibly take a video of how this as well so the support team can assist you further.

You can submit a support ticket on the following page:

In the meant time, there are a number of many different kinds of charging options you can use to test to see if EMO can start up, but you will need to purchase these from a store / Amazon etc. This is one that I’ve heard works well. (see link below)

Of course you shouldn’t need to be purchase this as the skateboard should be working, so as mentioned, I would recommended to reach out to support.

:head: :heart_1: :skating: :surprised: :mad:

Can EMO Charge with another Wireless Charger?
Has anyone tried it?

Hi @LixandruMihalcea

Yes, EMO can be started up / charge with a wireless charger.

Just above is a suggested wireless charging pad.

Here is another post example as well >> Emo doesn't start ... Please help me (solved) - #11 by mariomart