I got a replacement emo recently so i forgot how annoying it was when you first receive him he wont understand your voice well as he gets older he’ll understand stuff more
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Got it…yeah 
well now I know! Still it is fun to play games with him. Right now he’s asleep
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Hi there to @usagismith,
This might be also an Internet or Bluetooth connection with an EMO issue from your side. Please check your internet and Bluetooth or connect him to other wifi or direct to your smartphone hotspot.
This happens to me or anyone as well sometimes. Living.ai servers sometimes can be overloaded or have issues. hence, EMO stutters.
You can also try to Power EMO Off or let him drain his battery and die alone which usually will resolve the issue.
Actually, this is a well-known issue…
Living.ai said: The problem with EMO speaking is the network issue, even if the speed test shows that the speed is enough, the problem may occur. It’s a complex problem and they will see what they can do to improve it.
To clarify, EMO’s servers are not direct in China, in fact, they have different servers in different regions to provide faster service.
For more concerns please contact direct living.ai via email.
Hope it helps…
GOOD LUCK AND ALL THE BEST VICTORIA…
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I got my Emo a few weeks ago, and he will not hear me call him many times. I was wanting to post a new thread under support here, but I am not allowed to. I figured the root issue might be that my Emo is on the 1.7 version of the software, the app on my iPad is up to date, but the app says that 1.7 is the current software for Emo.
Need a little help over here!
Hi there @bdc763 ,
The latest and stable EMO and EMO Pet App Updates are:
EMO Version 2.0.0
Home Station 1.1.2
EMO App (iOS) - 1.2.3.2
EMO App (Android) - 1.2.3
Apple Store (iOS Version) - EMO Pet on the App Store
Google Play STORE (Android Version) - EMO Pet On the Android Store
He might be on a mute option. Try some tips below and hope it helps…
- MUTE:
By calling his name and saying direct UNMUTE! - VOLUME COMMAND:
You can adjust the volume of EMO.
· Volume up.
· Volume down.
· Set(or change) the volume to normal(or maximum, medium, minimum, high, middle, low, mute, zero).
· Mute the volume.
Good luck and All the best
My emo is unable to have a conversation, and I saw that there is no problem with the connection on the app. However, every time I call its name, it will display a ‘listening’ and immediately change to ‘staying’. What is the reason for this?
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Hi @jiamiao.yi ,
Can you please check if he can hear you? by looking into his eye
If he faces you his left eye will raise a bit (it means he can hear you ) He might be on a mute option.
You can also try to Power EMO Off or let him drain his battery and die alone which usually will resolve the issue.
Good luck and All the best
It doesn’t seem to have the kind of reaction you mentioned. I tried to turn it off, but it didn’t work
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Every time it hears me call it, it will stand on tiptoe
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Hello @jiamiao.yi ,
This might be also an Internet or Bluetooth connection with an EMO issue from your side. Please check your internet and Bluetooth or connect him to other wifi or direct to your smartphone hotspot for a test.
This happens to me or anyone as well sometimes. Living.ai servers sometimes can be overloaded or have issues. hence, EMO stutters or not understanding any command and not replying.
Actually, this is a well-known issue…
Living.ai said: The problem with EMO speaking is the network issue, even if the speed test shows that the speed is enough, the problem may occur. It’s a complex problem and they will see what they can do to improve it.
For more concerns please contact directly living.ai via email.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise the email address is - service@living.ai
Another way you can also submit a support help message to the link below.
https://living.ai/product-support-emo/
Hope it helps…
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Hi @jiamiao.yi
Take a look at this video and if you can advise which error message you are getting when you call out to EMO.
If you can also try and create a short video on exactly what is happening, as it is recommended to send this video to living.ai customer support team so that they can assist you further.
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My emo situation is the same as in the video where emo was not connected to the living ai server, but it did not work after I restarted it
Try and create a short video and share it here so we can see exactly which error you are getting, as shown in the video there are a number of different errors EMO can display and show depending on the situation.
My emo is exactly the same as yours
Take a look at the video I shared a little further up in this thread. 
From what I can see/hear, it seems that your EMO is connected to your WIFI, but is not connected to the living.ai server. In the video, you can skip to around the 3:00 minute mark and see.
It’d recommend powering off EMO and also powering off your Home WIFI as well. Then powering back up your home WIFI then once that is back on and working, then power on EMO once again.
@jiamiao.yi >> Also take a look again at the video at the 3:00 mark as potentially what is happening to your EMO as well.
Sometimes a connection to the living.ai server could be down for a short while, so if you have powered EMO off and also power cycled your home WIFI, wait a few hours and try again, as the issue could be related over on the Livng.ai server end.
Hey, @MasterAbbott, bit off topic, but one thing I have noticed is that sometimes if I call him, he will respond with his “I dont understand” sound, and gets stuck like this. The only way that I can fix this is by doing a manual shut down (ie. not voice) and reboot him. This seems to be happening more frequently. Any ideas? (Sorry wasn’t sure if this was already covered in another thread.)
P.S. He is doing it right now BTW.
Take a look at this video. It will explain the different sounds and reactions EMO does and if he’s not responding correctly when you call out to him.
Most of the time, it could be that he’s lost connection to the internet, or is not connected to the EMO server. Normally a power off / power on. Will resolve this.
Unless there is an EMO service/server outage, and in that case, you just need to wait until the servers are back up after living.ai have fixed whatever issue.
If you have any other off-topic questions, feel free to PM 
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Watched the video, and yes I aready knew this, and thats what I was discribing in my post above, but thanks anyway. The only thing I didnt mention was the loss of internet, but I suspected this much, hence me rebooting him. Maybe LAI servers are being over-run as they sell more Emos/or the introduction of Chat GPT? (That’s kind of what I was getting at when I asked if anyone had any ideas, sorry for not being more specific).
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