How long a delivery is too long before getting concerned

You’re right. When everything was working ok there was no need for frequent updates and news.
But now it is completely different situation, the production is stopped and customers need to be reassured more often that everything is on the good way. It’s not enough that the Living AI’s owners/employees know their situation, we want to know it too. Till everything will be back in normal, the communication should be much better and more frequent. I have to say that people in Living AI can be great technicians but they don’t understand the necessity of the good communication at all.

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