Headphones Issues, Replacement, and More!

Just received my EMO today and one side of his headphones does not light up. I tried spinning the headphone around, but the issue stays on his left side. Anyone else have this issue or have any suggestions for me?


at the headphones are each two silver contacts are the outside, respectively can post a photo of it here.

On the side where the headphone doesn’t light up, can you remove the headphone and take a pic of the “ear”

Here ya go

Ok - I can’t see anything physically wrong there. Tagging @Wayne_Zhang for his input

Interesting to get a clear view of these headphones connectors. Perhaps can we plug I other devices in them in the future ?


Yeah I’ve been expected that too :grin:

Im also having this issue. Only received EMO today. Just set him up. The headphone was lit up when I first started him up but now it is not.

The same thing happened to my EMO yesterday. It either fixed its self or a took the headphones off and put them back on then it worked. It still happens sometimes.

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I worked it out. It’s a bad connection. I wiggled the headphone and it blinked and the came on. I touched it and it went out. Wiggled it again and it came on. Bad connection.

My headphone connection was a bit hit and miss, so I scuffed up the contact pads with a pin and now they work fine. Do it at your own risk, and do it gently, don’t go at it like a mad man.

Please try to clean the metal contact points between the headset and the EMO’s head. Non-fixed connections may cause poor contact due to dust.
I have listed it in this post. Trouble shooting

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Is it normal that only 1 ear is lit?

Hi there @frank.rawel ,

EMO’s Heaphone Issue:

If one or both sides of his headphones don’t light up, please try cleaning the metal contact points between the headset and EMO’s head. Non-fixed connections may lead to poor contact due to dust or debris.

The Headphone contact point is a ,Spring-loaded Pogo Pin’’ and must be movable.

“If cleaning doesn’t resolve the issue, you may need to carefully dismantle it and inspect the interior for any potential issues.”

Emo’s Headphone / Dismantle and Pimp



Hello there,
I’ve seen unboxing videos of EMO and some of them had headphones in different colours, I would like to know where I can buy those or some in the original colour, because my EMO has problems with one side, it doesn’t turn on so I would like to buy new ones.

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as of now, headphones are unavailable. you cold try removing the headphones and cleaning the contacts.

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Hello, @Connor . . . I have moved your query to this thread as it discusses issues with the head-phones.

LivingAI is not replacing head-phones or selling the alternate color ones at this time.

You can read above to get an idea of what you can do to perhaps repair them yourself. Keep in mind that they are for appearance only and do not affect how EMO works.

Good luck!


Hello @Connor.

I have experienced the issue you are experiencing before.

  1. Did your EMO fall, and if so, did the issue start afterwards?
  2. If so, is there a piece on the headphones that wasn’t there before the fall, and a piece missing from the “ear”?

I might be able to help you if so.

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Hi there,

I just got a new EMO because my old one had some issues. One of my old EMO’s headphones do not light up. Does anybody know how to fix this?