Did you try to restart Emo? which sometimes solved the problem…
While Emo is out of his charger, say “Emo” “Power off” or ‘‘Shutdown’’. Then put again on the charger to restart.
If voice commands does not work, you can turn Emo upside down while touching the head sensor until it turns off.
When having problems updating EMO please make sure
- Disconnect the Smart Lights on the socket first.
- The network is in good condition;
- Make sure that your location is on
- EMO has enough power, or you can put him on the charging skateboard(highly recommended);
- During the update process, its normal EMO is like the picture below. He is just restarting, so please wait for him to complete the update.
But if EMO keeps being like this, it is because he detected that the battery is too low and cannot start the update (We will add text prompts in future updates), please put him on the charging skateboard.
But, if the issue continues, go to the link below for more helpful info.
Quick Start
How to Update
Goodluck and Best regards,