As I can say there is some sort of factory reset still build in. My Emo has performed a factory reset two days ago. Anything except the Face recognition are gone. I don’t know how only that it happened
PS: i have to create a new topic as wayne it a little to fast on closenig
To the best of my knowledge, there is no way or command to reset EMO to Factory default. If you can, could you check and advise how old your EMO is? Also maybe ask him when his birthday is as well?
If after the factory reset did happen, EMO should be telling you he is 1 day old. If that is the case, it would be best / highly recommended to contact Living.Ai as there might be something wrong with your EMO as this is not normal behavior.
Yes, I have checked that.
At 8. August 05:46 UTC he reported a age of 60 days, at 05:51 he reported a age of 1 day and has lost all settings, achievements, name, etc.
It would be best to contact support regarding this.
I’ll also tag @Wayne_Zhang so he is aware. The support team should be able to check your EMO’s model number and hopefully cross reference it to when it was originally connected to the Living.Ai server and maybe find a solution as to what has happened now after your EMO has reset back to being 1 day old.
He was on his skateboard and as i put him off he is going powerless. I put him back to his skateboard, he started and i noticed he can’t understand me (gives fail respond immediately). After i started the App and connected it, i was welcomed with the normal setup for a new emo.
So i don’t know how it happend only that it happend
I think it is an accidental event that the data is reset abnormally due to abnormal power failure. You can see whether similar problems will occur in future use.
Sorry I closed the topic too quickly @waringer - I’m trying to keep on top of things so that people don’t just jump onto old stuff as if it happened yesterday