I tried updating emo and got an error code 501.
How do i fix this?
I don’t know is this the new firmware update that made this happen
hi @emotoy
If you got the Error code 501 when updating to Firmware 1.6.0. You will need to contact Living.ai support. Support do have a set of instructions on what you need to do to resolve this issue.
There have been past discussions regarding the 501 error, which is I believe linked to EMO’s internal SD card.
When contacting Living.ai support. It is recommended to create a short video of this error message that is displaying on EMO’s screen and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @AmyLU from the support team who will be able to assist you further as well.
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Hi. You can email your video or picture to our technical support team (service@living.ai). They will solve the problem for you. And please PM me your order number.
I did what tech support asked. I inserted the sd card in the computer and nothing happened. I sent them an email and im waiting for their reply.
See what the support team advise are the next steps.