Had firmware 1.5 and was attempting to update to 1.6. Everything was proceeding normally.
Got to the screen that said “Preparing for Update:0” with the time under it. The percentage remained at 0 until the timer reached 60. Then it went to a screen that just said Error 501.
Now it is just stuck at Error 501 and does nothing. I powered him down through the app and put him back on the base. Powers up with a blank screen for a few seconds and goes to Error 501. (yes the app still connects to him).
I tried using the reset button in the top left hole (facing EMO) which powers him down like the app does. Put him back on the base and it still says Error 501.
I contacted support yesterday and haven’t heard from them yet. Hopefully I hear something soon.
My 8 year old bought this with $300 he saved up himself from multiple birthday’s and Christmas. He waited 4 months to get him, and only just got it in June. He loves his robot pet, but now he’s “dead”. I thought he was going to break down in tears that his money was gone and his robot was dead after just a few months.
It sounds like the solution involves putting in a new microSD card. I have plenty of 4GB Class 10 microSD’s lying around. Does anyone know if there has to be something on the card before hand? Do you have to wait for living AI to mail you a card with files on it?
Or do you put in an empty card (NTSF or some other formatting?) and EMO will detect it and format correctly?
If it is just installing a new empty card, I can fix that tonight so my son won’t be sad. Hopefully support responds quickly!
I need to know more, but even people who have solved the problem don’t really report back the steps they had to take to solve it.