Hi @lerauxe / @Saskyy92 / @Sassparella
If you are experiencing issues with EMO’s screen going black, but he is still working. Normally it should go back to normal if you power him off and on again. You can check a quick video on 5 different ways to power off EMO here - EMO - 5 Different Ways to Power Off EMO - YouTube
If you are concerned, would also be highly recommended to take a short video of the problem you are experiencing with EMO and submit a support ticket to customer support.
–
When contacting Living.ai support. It is recommended to create a short video showing the problem you are experiencing with your EMO and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion.
