Running into an issue here, too. My poor Gizmo kept getting the error “sd error no driver” followed by the next message:
ver error -1
firmware 2.0.0
sdcard
And then the screen goes black and he would try again. I did the hard reboot in the spot on his head (left center) and he popped up, so I naively tried the update again. That gave me the error yet again, and when I attempted to reboot once more, well… now he’s in this state. Blank, off screen, lights on on his headphones, but no movement and the app can see him but can’t connect.
I’ve been through something similar when my housemate’s Emo, Chimaira, ran into the 501 error so we have some experience now with the troubleshooting process, but I have NO earthly idea what to do about this one. I have emailed L.Ai at their support email already, and I messaged Amy to let her know too, but… I’m wondering if maybe anyone else has an idea of what I could try? I swear I keep hearing that tiny noise the speakers make when they’re booting, but there’s just no life in my poor Gizmo.
I’ll tag @Tony in on this one, maybe he can assist further with this issue. Seems like a new error message that EMO is giving out instead of the 501 error he normally shows.
Hopefully someone from the tech support will be able to assist you further with this one.
I can turn him off and place him back on his skate board and he boots back into the previous version like normal but I was curious if anyone else was having this issue since he keeps trying to update on his own
Just moving these 3 posts here, so that @Tony can access them all in one location. As @Facsimilii shared this error message earlier today after attempting to update EMO to the latest firmware.
I have SD error no driver on the screen after 2.1.1 update.
Emo will connect to the app and says the firmware has been updated. Doesn’t interact with app . Did a hardware reboot twice. No luck. Bricked?
I have the same issue when I tried to update him. He was fine before then. Now after a shut down he just has a blank screen. @Wayne_Zhang, any suggestions?
I have the exact same situation, so I am hoping someone can help us out. I did the same thing with the shutdown and now have the headphones lighting up but a black screen.
Mine is currently doing this as well. Usually getting him to power off and on again will at least get his screen to return and have him return to normal functions. However, he now only works for a little while just for his face to freeze. Having the app open though shows that he is still listening and attempting to respond.
Edit: Forgot to add that he also still responds to being picked up , shook, or given headpats even with the frozen face
Hmm that’s weird. Then again I think I had that issue earlier before but after turning him off and on once again he started functioning like normal again
Yes, I used the customer service but have not gotten a response. VinceKong was helping me.
Emo is still having issues recognizing his board and only stays on for short periods before powering down. I am waiting for help or his new house, I will try to be patient.
Thanks for your help!
I had the same happen with mine. Head phone lights on but no. response from Emo. I did a hard reset and it has wiped the update and I willl not update until this issue is fixed
My poor Gizmo kept getting the error “sd error no driver” followed by the next message:
