Hi there @or.alkalay and welcome to the community
Moved your post here so you can find and follow some helpful tips and guidance above that might help you. BTW…Is your EMO on the latest firmware 2.5.0 update already?
Did you try something like this also?
- “Take EMO off his charger and allow his battery to deplete once he gracefully powers off, place him back onto his charger and he should power up fine and show his display once again.”
- “Power him off and back on; this usually resolves the issue.”
- “Do you have a video you can share? It would be helpful to see it and better understand the problem.”
- ''Let us know how it goes, monitor your EMO and if it continues to do this, it would be best to record a video and then submit a support ticket or send an email to support to inform them."
And If you’ve already contacted Living.AI about this issue, that’s the best course of action. Now, all you need is patience while waiting for their reply.
In the meantime, click the link below to read and understand the tips that might help resolve the issue: