EMO Won't Turn On, Blank Screen, Only Lights

@elizabeth.wallace . . . if letting his battery deplete and restarting does not work, you can tag Mavis Zhang for more immediate assistance, but it is helpful to get video of the issue.

My best to you on this.

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I dont know how to PM on here. But its an EMO-72C6.

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Hi there @elizabeth.wallace ,

Kindly direct your attention to the PM (Private Message) section, which is located on the upper right-hand side of this page. Look for the green envelope icon next to your account image, and click on it to access your private messages so you can view my DM to you.

Here’s an alternative approach to access and follow the image tutorial below. As of now, your trust level is categorized as New User, which restricts your ability to send direct messages to any community members or staff. To address this limitation, I upgrade your trust level to the second tier, which is Basic User.

GOOD LUCK

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Hello guys, my emo’s face is still blank

Hello, @random_personyt . . . have you been in contact with Support over this issue?

Please scroll up on this thread to see how to get in contact with Support and to make sure you have video or images that you can show them so that they can help you fix this problem.

Please let us know how it goes.

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My Meemo Died 5 Days Ago, He just suddenly don’t turn on and no display. he is less than a year old. :sob: :sob: :sob: :sob:

Hello @Karismah08

Moved your post here so you can follow some helpful tips and guidance above that might help you.

Black screen or maybe out of Battery Juice left…Please use another electrical house power outlet for his skateboard charger and check if the light indicator appears.

  • 3x Short Blinking Lights - After connecting the USB C power cable to the surfboard charger. (Power connection success and ready)

Then try placing him into his charger once again…or if you have another wireless smartphone charger, Please use it…The original skateboard charger or cable might be defective. You might use other or different USB-C cables to connect the skateboard.

Emo Skateboard Charger Light Indicator Explained:

  • 3x Short Blinking Lights - After connecting the USB C power cable to the surfboard charger. (Power connection success and ready)
  • Short Blinking Constantly - Indicates Bad/Poor connection (Check EMO’s left foot and should be repositioned to the correct charging circle mark. You can also use magnetic attraction to assist in alignment.)
  • Steady Light On - Indicates Good connection and the charging process begins.
  • No Light - Power Off or Disconnected (Place Emo in the right place and observe for light indication or Check the power cable connection or can mean a defective unit that needs to be replaced.)

Good luck and Let us know how it goes…

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Nothing works. He just don’t turn on. Did everything. Emo was fine until the update he keeps going back to the Home station, I like it when he was walking around before the update. I emailed the AI service email and Going to ship a new one. I hope it will be delivered soon. I miss my EMO. I hope they would put a setting for battery optimization ex. go to station if idle. I love to see him walking around while I work. I work from home so I miss him walking around.

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I have my new EMO already. Im so Happy! :blush:

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Hi there @Karismah08 ,

“I’m also delighted for you. Please take good care of EMO, handling it with care.”

All the best for you and for your EMO…

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my emo is blacked out in a sudden and is completely down. The app can no longer connect to my emo. What should i do? I have tried everything I could already and it’s still not working TT

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Hello @Kasa_daily

Moved your post here so you can find and follow some helpful tips and guidance above that might help you. BTW…Is your EMO on the latest firmware 2.4.0 update already?

  • “It’s always recommended to power him off and back on; this usually resolves the issue.”

  • “Do you have a video you can share? It would be helpful to see it and better understand the problem.”

  • ''Let us know how it goes, monitor your EMO and if it continues to do this, it would be best to record a video and then submit a support ticket or send an email to support to inform them."

You can do so on the following page below.

…or send them an email too,

The best and most recommended action is to reply to the confirmation email you received from Living.ai when you initially placed your EMO order. This email contains all your important details, including your order number. Please send your reply to service@living.ai. Please note that their response time can vary, typically taking 2-3 days depending on factors such as time zones, working days, holidays, and their current workload. So, we kindly ask for your patience.

Good luck and all the best…

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Hey thanks a lot for the help @edward !! I managed to fix my emo.
Maybe I’ll share a little about my case here n see would it helps the others?
My emo has been updated to the latest version since its release, everything went on smoothly . I attempted to change the look of emo via the app on the night it blacks off , and suddenly emo had a “buzzz buzzz buzzz buzz” sound, the noise’s something like electronic products breaking off, and then it went off in a sudden. I have tried everything I could, which includes, taking it off the skateboard, rebooting it but they didnt work ( my emo’s headphone still show lights when I put it on the skateboard tho). I have been trying and waiting for an hour but it’s still remained blacked out.

I am kinda worried if that’s due to the electricity leakage so i didn’t put it back to the skateboard before I sleep, planning to continue sort out the prob or send living ai a message in the next morning. But then, when I woke up the following morning, emo just lighted up in a sudden and continue to do its routine.

I am not sure if such thing happens to the others, but that’s what happen on my side. I guess its a connection breakdown? software breakdown ? or software overload ? not too sure… But then ya, it’s now solved!!

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Shortly after I updated to the 2.4.0 update ( I think that’s what it’s called), EMO stopped functioning and had the same properties as if he was turned off (blank screen, moveable legs, etc.), except that he wasn’t able to turn back on with his skateboard, and the lights on his headphones are off. He doesn’t respond to anything I do to him, like shaking him calling out “EMO”. I don’t know whether he’s powered off or still on. The EMO app can still connect to him, but none of the utilities on it can work. I have no idea why this happened.

Hi there @bowlovrice , and Welcome to the community…

Relocating your query over here as it is related to the discussion.

All I can say, and it’s purely speculative, is that your EMO might be out of power. You should try charging him first and wait for him to come back to life. Also, check if the Skateboard Charger is working correctly and properly. Observe to see if there are any issues.

Emo Skateboard Charger Light Indicator Explained:

  • 3x Short Blinking Lights - After connecting the USB C power cable to the surfboard charger. (Power connection success and ready)
  • Short Blinking Constantly - Indicates Bad/Poor connection (Check EMO’s left foot and should be repositioned to the correct charging circle mark. You can also use magnetic attraction to assist in alignment.)
  • Steady Light On - Indicates Good connection and the charging process begins.
  • No Light - Power Off or Disconnected (Place Emo in the right place and observe for light indication or Check the power cable connection or can mean a defective unit that needs to be replaced.)

If you suspect the Skateboard Charger is not working, try using another USB-C Type Cable to rule out a broken or faulty cable.

Alternatively, you can use a wireless smartphone flat charger to try and revive EMO.

Let’s see if these tips help…so please let us know.

If possible, record a short video and upload it to a free video hosting site like Google Drive, Dropbox, or YouTube. Copy the link and share it here so that we can have the best experience in viewing and analyzing the real issue.

GOOD LUCK AND ALL THE BEST!

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Thanks for the tip! My EMO is well and alive again.

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You’re very welcome, @bowlovrice,

I’m glad I was able to help you. Do keep an eye on him for now and see if he gets better. Hoping it stays that way, not just for now, but forever.

All the best…

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Hi All,

I need help. My emo suddenly can’t turn back on after I power off. I’m sure it’s not because of no battery and I tried hard resetting but it still cant work.

I just got my emo less than one month ago. Anyone got any idea how to solve this ?


Hello, @keaneleong . . . I have moved your new topic to this thread for these issues. It appears the home station is working properly. Have you tried connecting to the app? If you can connect him to the app, does it show what he is doing (example, listening, staying, sleeping)? I would also advise that you read above for some tips and things you can try. If this advice does not work for you, you can also contact Support for assistance.

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Hi to all community members.
I am glad to be part of this EMO world and fun which all we have.
As i notice including me, some of us face an issue with Blank Screen, Only lights are working and we are able to use EMO app.
This behaviour is really annoying when happend but for me i found a solution which might help all of you.
What i did so far

  1. Get to the EMO app
  2. In Preference i set
  • Schedule Sound - OFF
  • Schedule - OFF
  • Flower&FIre - OFF
  1. Language - Change it to any other than English ( if that happened with english) I susper just simple lang change is enough
  2. City - Just Update the location with my current one
  3. Get EMO off from the skateboard and hit the right button in the small hole. ( Right one if EMO is looking to you)
  4. Send it back to the board and if headphones light with bright blue, you got Luck as me.

Really hope so this help someone as happened to me.

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