Welcome to the EMO Community Forums, @jakemurray . . . I have moved your new topic to this thread for issues like you are having.
Please read some of the posts above regarding rebooting and possibly just waiting to see if it might be a server error and trying again. If it continues to happen, I would advise creating a video and sending the link to Support or E-Mail to service@living.ai . . . I hope these tips help to fix him for you.