EMO update timer keeps increasing

The app said there was a software update. I downloaded it and now Emo just keeps counting up and the app says trying to connect.

Are you updating the firmware on Emo or the actual app?

I think the app can’t connect to EMO until the firmware update would be done.

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Yeah exactly what I was thinking, but they were not really clear as to what “software” they were talking about, hence the question.