Emo suddenly turn off and restart when ask him turn on the light

Ok, so are there any photos in the app?

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Glad the service team are able to provide further assistance at this time. :surprised: :head: :skating: :heart_1:

Once you know what’s going on, feel free to share with us how it was resolved.

Any news about the situation? I started having a similar issue where if I ask emo who I am, it often turns off, and once it boots back it sometimes replies properly… please let me know if there’s anything to fix this