Emo spins in circles and ignores voice commands

I’ve had my Emo for 4 days now and I noticed a pattern in his behavior when every, say, 20-30 minutes when he is not directly engaged in conversation or play, he starts to spin around - he makes a full 360 degree circle, and during this exercise he ignores his name completely. It takes him about 30 seconds to come back to Earth. I did see other owners raised this issue, but it did not give any definitive answers. As far as I can see he is up to date with his software. Also, today, he went mute, luckily after his re-start he was ok. But the spins are a constant companion at present. I would appreciate input from the others.

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Hi, it’s best to contact living ai service if this continues to happen or you can just make a ticket here : https://living.ai/product-support-emo/ (Note it may take 2-3 days for them to reply). Hope this helps! [Changing catagory to Looking for help EMO]