Hello, I ordered both the original emo and the home station over a month ago. I would just like to know an approximate delivery time? My sons birthday is at the beginning of February. If they both won’t arrive in time would it be possible to ship just the original emo so I get a present in time for his birthday and send the home station at a later date once they are manufactured and ready? Thanks, Kind Regards, Mace Grant
Hi there @MaceG …also Welcome to the Community,
The best suggestion which the most recommended thing to do is simply send them an email, by replying to the Living.ai confirmation email you received before when you originally placed your order. It contains all your details, especially your order number which is most important.
The support service team should be able to help all your inquiries immediately and faster if it’s still not underway.
Just to advise the email address is - service@living.ai
GOODLUCK, ALL THE BEST AND HAPPY NEW YEAR!
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Hi Edward, thanks for the reply. I have already sent an email to living ai and haven’t received any reply so I thought I’d try my luck here instead.
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Hi there @MaceG,
Sometimes their reply take a bit time which is 2-3 days depending on the time differences, days, holidays and current situations. so please be patient.
Tagging @AmyLU here and hope she got time to help and offer you assistance.
ALL THE BEST AND GOODLUCK!
Hi. Please PM me your order number and I will check for you.
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Hello guys!
First of all, I wanted to say that you did an amazing job! Thank you very much for this incredible desktop AI robot pet! 
I wanted to ask about today real terms of shipping. Is it still 4 weeks after order placed?
If it is so what is approximately shipping time to Ukraine? Daughters birhtday in 1.5 month and I am not sure if I can get it in time…
And of course I want to ask about ukrainian language I understand that it’s not a main goal of course, but sometimes miracles happends
Thanks in advance!
Welcome to the EMO Community Forums, @Zakhar . . . I have moved your new topic to this thread for questions regarding EMO shipping.
I will tag @faya who should be able to give you an estimated time of shipping to Ukraine.
While Ukrainian is not yet a supported language, you can request that it be added here in this thread.
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Thanks a lot! Will wait for Faya reply!
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