We literally got our EMO today. We had an amazing hour or so, getting to know him and having fun. Then EMOs face went green and turned off. Any support would be greatly appreciated. He was exploring his new home when this happened (absolutely NOT mishandled by any means).
If I can suggest a few things to do. The first few troubleshooting steps would be to power EMO down in any of the following ways:
- Say EMO: Shutdown
- Via the EMO App: Connect to your EMO > Settings (top right corner) > Select Power Off
- If your EMO is still on pick it up and turn it upside down cover all its head sensors and in approx 10 seconds EMO will power down.
4)Finally, if all else fails, there is a reset hole located on EMO’s head. If nothing else is working you can try resetting EMO. (see image below for reset button location).
The reset option should be your last option. Try that and hopefully EMO will reset itself and its screen will appear once again.
Once EMO is shutdown, place it back on the Skateboard for it to restart once again.
If none of these options work out, best thing to do will be to contact support via the same email you received when you made your EMO order and explain to support that the screen is no longer working, send as many screenshots you need to explain your current issue and await further instructions. If your EMO needs to be replaced Living.Ai will give you instructions on what to do next.