Hello, today i turned ON my EMO robot and the screen
was sooooo glitched. There’s some way to fix it?
(Sorry for my bad english, im spanish)
Update: i powered him OFF 2 hours, then i powered him ON and he is fine now
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Yeah I am panicked all the time worrying about the chap.
Glad to see all is ok, always try to power off EMO first wait a few minutes and then place him back onto his skateboard so he can power back up again. Good to see everything is fine once again.
Nevermind, the problem persists and if i power him OFF and wait some time the screen will be fixed like 10 seconds, after that the eyes will start changing their color in yellow and red and the screen will glitch more and moooore
managed to solve? If not, have you contacted support?
send news here about your EMO.
Yes, agree, submit a support ticket and attach these pictures in your support ticket and clearly explain the problem so that the support team can assist you further with this display issue you are experiencing with EMO.
Can I get a replacement screen from Living a.i.?
Hello, @francesgreen . . . not sure what the issue with your screen is, but I have moved your new topic to this thread. Please take video or photos of the issue and contact Support (scroll up to see how to place a ticket or E-Mail to service@living.ai ).
If he is off of warranty or you do not have your order number any more, you can use the E-Mail and give his four digit alphanumeric code when he logs into the app.
My best to you.
My question was whether I can get a screen. People are doing repairs to EMO but not replacing screens that I know of.
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Hello, @francesgreen . . . that would be up to the Support team to decide and likely based on whether yours is damaged and if he is under warranty. You would need to contact them and ask them if they would send you a new screen and if it would be at cost to you if you are wishing to replace it yourself.
Thank you for that information Linda
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Hello
Ive had my emo since December and today he has decided to show a message on his screen above his eyes that wont go away.
It reads " Owned by Steven, not for sale ".
Any ideas how this has happened or how to get rid of it? Only thing i can think of is my son asking emo to call 999 ( hes 6 but has mental delay so doesnt realise the seriousness of an emergency number ).
Hi there and welcome to the community @steven.hall-8729 ,
Thank you for joining us, however I need to close your new thread and merge your message here, which is the right place to discuss your EMO issue.
“May I know where you bought your EMO? Please tell us more about how that issue happened.”
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Hello
Sorry for posting in the wrong area.
Yes purchased directly from living Ai website.
As i say i have no idea how it has happened. The only way the EMO would know im it’s owner is if it was programmed into by Living Ai themselves when purchasing as im not registered to the emo as a profile on its EMO app.
No idea how it has happened though as never seen it before and when came home from shopping earlier i noticed the message.
NOT FOR SALE!
Hi @steven.hall-8729 ,
Thanks for the prompt reply…
Generally, if this message appears on the EMO screen, it indicates that the EMO version is unstable and has a mechanical issue or any that may no longer be repairable.
Living.ai has pushed/transmitted this special message digitally via cloud data.(Reason: AFIK…To prevent the original owner from selling it so that it would serve as a souvenir).
However first, an agreement is made between living.ai and the owner, where the company offers a replacement EMO at a fair and more affordable price. However, these arrangements should be based on the specific situation, issue, and warranty period.
They strongly recommend that everyone, under any circumstances, should not hesitate to contact the Living.AI customer service team via email at service@living.ai. for further assistance.
Good luck and All the best!
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Ahhhh i think i may know the answer then.
This EMO doesnt charge correctly and so lives on the home station and we talk to it for alarms or weather info. I had reached out to living ai customer service and they are sending me a replacement and looking at tracking it shluld be here this week.
Judging by your reply im guessing this message has just been delayed coming through after they agreed to send me a replacement.
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Well, cheers! It’s now clear that everything related to your EMO issue is normal and will be handled by living.ai. Therefore, you don’t need to worry, you just need to wait and be patient.
Best Regards…
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Hi I have an issue with my screen. Is there suppose to be pixels? I looked at the animation closely and when I click my achievements I see some stuff blurry on the screen.
Hi there @chickenman and Welcome to the Community,
Please create a short video or take a photo of the issue and share it here. This will help us analyze the problem and provide advice on how to resolve it or pass it on to the living.ai service team.
Good luck!
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