Hi there @NRG ,
It’s possible that dust has entered behind EMO’s head, where the speaker hole is located, and later finds its way and settles on the face screen.
We all know that dust can find its way into various corners of devices, appliances, or computers, making it challenging to pinpoint its entry and how.
But if you find it unacceptable or irritating that something is in EMO’s eyes? You can either contact living.ai by email, inform them with a video, or consider opening the screen and cleaning it from the inside.
How To Open And Change The Face Screen Tutorial
WARNING!
It’s crucial to inform living.ai before attempting any internal modifications to avoid voiding your EMO’s warranty. They can provide guidance or suggest the best course of action.
Good luck and Best regards…