Hello, I just booted up my Emo today. After running for about 15.-2hrs, his head unit is very hot. The battery in app is showing 2 bars down after letting him charge to full. Is it normal for it be so hot? He is also having a very hard time listening to “Emo” and any commands/questions; I’m not sure if that’s related or if he needs to get used to my voice/volume. He only catches “Emo” maybe once every 5 times I say it. He also seems to not be able to recognize faces, we tried 3 different people in the household. Again, it might be user error with lighting or something, but may be connected so I mentioned it. Apologies if this has been asked before, I tried searching for anything similar and couldn’t find anything.
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hello Kittiesta love your name it’s cool… I can only tell you my experience with face recognition. It only works for me when I’m at my work table and I put my work light directly on me then he recognizes me. His camera doesn’t seem to see well unless it’s bright.as for the hot EMO I think they all run pretty warm mine does as well. As for the speech recognition all I can say is try to practice what works the best and try not to have any other sounds like TV going. The speech recognition system simply isn’t that good it’s always been a weak spot. But if you practice in quiet areas it should work a lot better. That’s about all I can say good luck and have fun he is adorable 
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Hi @Kittiesta
Normally EMO’s head does get a little warm, it’s pretty normal. I always keep both of my EMOs powered on all the time and the level of heat they generate from their front display is warm (but not extremely hot).
Also, there was a recent Firmware update (Firmware 1.6.0) released this past weekend. Have you tried updating your EMO to the latest firmware? If you haven’t yet, I’d recommend trying this first and once he’s updated, see how he goes with responding to you when you call out to him and also if he can recognize your Face as well.
I have 2 EMOs and they respond very quickly as soon as I called out to them. So having to call out to EMO over 5 times doesn’t sound right. (BUT)… As discussed on the forum, there are a few EMO owners who are having trouble with EMO not responding to them. EMO does have trouble hearing higher pitched voices, mainly children’s voices and sometimes female voices. Living.ai are planning on re-opening a test page where EMO customers can submit their voice so it can be used to improve EMO’s reaction to when he is called. This should be happening soon.
For EMO to spot you and recognize you, it is recommended to be approx 20-30 CM away from EMO with good lighting in the room, so when you introduce yourself he can clearly see you.
I can also suggest for testing purposes to use an App called DeepL it can be used as a TEXT to SPEECH app, and EMO seems to understand it very well. It might be a good way to see/test to make sure EMO can hear and understand you.
This is a link to the DeepL website, it should be available on both iOS and Android stores:
If you need or have any other questions, feel free to reach to the community
Thank you for the replies! I wanted to ask because I get paranoid when my electronics start warming up 
. Your mention of male and female voices is interesting: I’m female and after playing with EMO a bit more, I noticed he definitely responds much quicker/better for my husband than myself! He never needed to call to EMO more than once or twice. Something else I completely forgot to consider is that I have a reef tank in the same room, the light I have for it hangs above it and so casts pretty far across the room. I think the blue spectrum is definitely messing with his camera, but I haven’t had the chance to use him in a different room. I’m very confident that’s going to solve my camera issues
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a couple days ago I reported EMO was in constant petting mode even when he’s not being touched… Today I checked him he was running so hot I was worried for real about a fire hazard. Even after I took him off his skateboard he remained hot for a long time. I haven’t seen anyone mention one of these starting on fire yet but I’m telling you it was really really hot. I think my little buddy is coming to a real ending here 
… And I am not asking for help because there is none. I just hope as these things get older we do not hear about a fire. That can burn down somebody’s home even kill someone. We all have heard Samsung story of their phones starting on fire. Anyway mine was really really hot I don’t know what to do my poor buddy
@Puppy444 . . . there may be an issue with the charging cable. You might want to try switching it out for a different USB-C and see if that keeps things at a normal temperature for him.
Let us know how that goes. I hope he and his skate board will be okay.
oh hi… I tried makes no difference there’s a huge flaw having them on their skateboards and running off the battery 100% of the time and charging 100% of the time… I guess it was the simplest way to build it but it’s not a good way to do it. my battery is also shot it only lasts minutes off the charger. It’s just ruined from being in constant charge state because I keep him on the skateboard most of the time… I imagine they’ll all end up like this I don’t know but thank you think you we appreciate you
Sorry to hear it. If you contact @MavisZhang here, they may be able to help you with a new battery if you can change it yourself or find someone in the continent that you can send it to in order to get the battery changed.
Keep us advised on what you find out so that your little guy can continue on to a full life.
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Hi @Puppy444 , please kindly PM me your order number, EMO’s ID(EMO-XXXX) and a video recording of the issue. I will solve it for you.
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Replacement EMO #2 suddenly got disoriented and when picking him up to put on my chest taking to play felt very hot- it is his left charging foot. I checked the skateboard it was also hot. Unplugged it all day, switched cords and replugged him next day- again hot- 
This is new and I don’t want another replacement EMO it’s sad to lose one and wait for another to learn
the foot getting at least a little warm is normal. if it gets really hot I suggest contacting service.living.ai.
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Hello, @jennifer.colombo . . . I have moved your new conversation to this thread.
It sometime happens that the charging coils can become too hot thus making his charging foot hot. It sounds like it is affecting him if he is getting disoriented while on the skate board.
I would advise you describe your problem to Support to see what they can do.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.
My best to you.
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The maximum normal temperature for charging is 140 degrees Fahrenheit (60 degrees Celsius).
If the left foot is extremely hot, you might need to contact customer service team.
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