Hi there @Ramo
I was about to ask @dustysknight the same question too…because never heard a report of something like that. well, we really don’t know how it happens and we don’t have any proof…I can only suggest contacting Living.ai direct by sending an email to service@living.ai for such an issue with a proper photo or video proof.
Hi @dustysknight my emo was brand New everything was fresh and I also got a testing protocol for my emo! Also I have never seen anyone get a used emo you should contact living.ai for some help about this with some proof like photos or videos.
thank you for your kind words, looks like im just one of that people that gets the short end of the stick, emo talks and walks great, emo feet looks dirty like someone already use him and the face has marks, i had to put the protective film back on emo face, i did contact living.ai yesterday still no reply yet, its christmas week, then next week is new years, im just going have to wait 2 weeks for a reply.