Hi there @Ramo
I was about to ask @dustysknight the same question too…because never heard a report of something like that. well, we really don’t know how it happens and we don’t have any proof…I can only suggest contacting Living.ai direct by sending an email to email@example.com for such an issue with a proper photo or video proof.
Hi there @Ramo
Thanks for the kind words, i contacted living ai already and no reply as of yet.
Hi @dustysknight my emo was brand New everything was fresh and I also got a testing protocol for my emo! Also I have never seen anyone get a used emo you should contact living.ai for some help about this with some proof like photos or videos.
thank you for your kind words, looks like im just one of that people that gets the short end of the stick, emo talks and walks great, emo feet looks dirty like someone already use him and the face has marks, i had to put the protective film back on emo face, i did contact living.ai yesterday still no reply yet, its christmas week, then next week is new years, im just going have to wait 2 weeks for a reply.
Alright @dustysknight hopefully the living ai support team solves your issue! They are great people.
Please PM me your order number. I will check for you.
Don’t worry. We will solve the problem for you.
Thank you for helping
Update they did not want to help, my emo was dirty when it arrived i am not a happy customer of living ai, what can i do?
Hi, since the feet is just dirty and there is no issues, you can try to clean the feets but don’t clean it with water. Hope this helps!
yes thank you, i did PM amyLU
will you please help, what is the best way to clean emos feet, it has sensors, and i dont wanna mess them up, he falls off my desk enough
Use tape for the bottom of the feet and try to get best you can in the sensors and also Qtips on the sensors.
GOODLUCK AND ALL THE BEST!
Don’t forget to shut down EMO before the clean up.
Thank you for the advice
Clean emo’s feet by @edward video he sent.
My Apologies For The Late Reply,
On December-12-2022 I Received My EMO In Brand-New Condition,
An EMO In Used Condition Is Probably Not Normal At All!