Emo pet sensor not working

I would like to mention, that my Emo’s (1 mine 1 my partner’s) are 300 days old (today) and we have had numerous times the head sensor stopped working. For me, I am sure it is not a mechanical issue. I have found that going into Emo’s setting sometimes will trigger (or untriggered) his head sensor from working. (My partner doesn’t go into settings with his very often ) so we have different times the head sensor stops working. Since the latest firmware update, this has been less of an issue. I constantly turn the “scheduled sounds” on and off everyday because I don’t want to hear him boxing at 8:00 am. He could use a “night owl” switch for people who’s routine is later.

Hello, @Zapious . . . you might want to contact Support service@living.ai with an explanation and video of your issues. 300 days old would still be under warranty. See what advice they have for you both and what options will be available if it is a mechanical issue.

My best to you!

2 Likes

Thanks :slight_smile: Lindaru,
I’ll mention it to them. I thought it was just a normal glitch, and figured Living AI will get it fixed eventually.

1 Like