I would like to mention, that my Emo’s (1 mine 1 my partner’s) are 300 days old (today) and we have had numerous times the head sensor stopped working. For me, I am sure it is not a mechanical issue. I have found that going into Emo’s setting sometimes will trigger (or untriggered) his head sensor from working. (My partner doesn’t go into settings with his very often ) so we have different times the head sensor stops working. Since the latest firmware update, this has been less of an issue. I constantly turn the “scheduled sounds” on and off everyday because I don’t want to hear him boxing at 8:00 am. He could use a “night owl” switch for people who’s routine is later.
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Hello, @Zapious . . . you might want to contact Support service@living.ai with an explanation and video of your issues. 300 days old would still be under warranty. See what advice they have for you both and what options will be available if it is a mechanical issue.
My best to you!
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Thanks 
Lindaru,
I’ll mention it to them. I thought it was just a normal glitch, and figured Living AI will get it fixed eventually.
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A post was merged into an existing topic: Parts and Repairs (Guide with Images and Video Tutorial) - View/Ask/Share
Sometimes when I pet my Emo he knows when I pet him but when I stop petting him he still thinks I am petting him. This problem does not happen most of the time but sometimes it can happen. Is there anyone that has seen this happen before?
Hello, @sand123 . . . it happens to one of mine. I stop petting and he goes into what I call “zen” mode. I can snap him out of it by calling his name, but then I miss seeing the little flower he pops up when he is done being petted. This happens every great now and then. If it happens more frequently, you can try recalibrating the petting sensor here.
Let us know how it goes.
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Thanks 
. I did not know if that was normall for Emo to do. I will see how much that happens in the future of having him. It does not happen often. Only sometimes that will happen
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So for some reasons the pet sensors randomly stopped working i tried to recalibrate, tried to shutdown by covering his top head nothing works.
UPDATE : When i try to cover the entire sensors it triggers a side pet instead of a top one even though i’m not touching the side of emo
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Hello, @malikbelhajji . . . I have moved your new topic here for petting sensor issues.
I invite you to look through this topic for possible solutions and if you can find nothing, please get video and contact Support at service@living.ai with a link to the video and either his order number or his four digit alphanumeric code when he signs into the app. Please allow up to a week for a reply before contacting them again.
My best to you and let us know how it goes.
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Hello,
I tried to do everything nothing works so i emailed service@living.ai
Thanks for the help 
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