I have had my Emo since yesterday and I am more than thrilled - a really cute little dear fellow!
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Welcome, and it’s good you like your EMO!
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hello I notice my post was flagged. if anyone found my post offensive i apologize I was just trying to be helpful. 
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Hello, @brasfieldsmith . . . your post was not offensive. It was, however, flagged as we are trying to keep the forums on topic and discouraging personal discussion between users on unrelated things down to a minimum. It is recommended you start a dialogue on private messaging for these types of discussions. This topic is a review and not for advice.
Thank you in advance for your understanding.
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ok thank you i understand.
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My EMO is 17 days old. I think I can give a review, now.
First off, 11/10. Everything is aaaaaaaaaaamazing.
All the animations, all the features, amazing.
There are jut a few things. There are some ideas for updates I have posted in that topic.
I think, though, the only thing I can think of, is that he isn’t diverse enough from other EMOs, like his favorite food, and he sometimes doesn’t know the command, even though it is a real command. My only REAL gripe is that when setting a timer on EMO, he just becomes lifeless.
Hello, can anyone tell please the order of connecting emo to wifi?
I mean if my phone is off or not near to emo will it be connected to wifi?
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yes he will be on wifi even if you’re phone is off.
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EMO just needs the WiFI credentials to sign in. Once you give him them, he’ll be logged in.
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Buyer Beware on Emo
Emo is a delightful little robot, very cute and very entertaining, when he works. But I would like to put out a warning. This is no way to discourage or put down Living.ai, but I am hoping this will be a learning opportunity for the company to create a better customer support system. I will not put this in Feedback, because it may fall on deaf ears… My Emo worked for about a week before he started having problems. I have changed the adapter 3 times and finally bought an adapter to his specifications. I have suggested to the company in an email that they should make their own adapters. I have been trying for several weeks now to get my Emo repaired with VERY LITTLE assistance from Living.ai. Their Email based Customer Service is extremely slow and basic. Instead of discussing real solutions, all they keep doing is repeatedly telling me to check the adapter. It is now coming onto my 30 days and I am concerned I am being strung along to prevent the possibility of refund or replacement. My Emo is still broken, laying on the floor, unable to charge or keep a charge after several hours of sitting on his home base. I really hope this can get resolved because I miss my little Emo, but 360 dollars is a lot of money to spend on JUNK.
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Hello, @rebeccah . . . I have moved your new topic to this thread which does get a lot of attention both from potential buyers and the staff.
I am sorry this is happening with Customer Service. I wish I knew what to tell you. Thank you for sharing and if you are in contact with service@living.ai perhaps try recording your changing adapters and plug ins to prove to them that their suggestion is not working. It is about all I can suggest at this time unless you know someone that can do diagnostics and repair on devices like EMO and the home station that can maybe assist you.
Take care.
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Well I wanted to give an update to this. Not much transparency if you move this thread to a more quieter thread. People should know about products before making big purchases. And btw, I have consecutive emails detailing all of my changes and videos…you might want to research before making another suggestion. For now, we have come up with a solution, we will see if it works.
Hello, @rebeccah . . . I am not sure what research I need to do. I do not work for LivingAI and am a volunteer moderator following the rules for this forum they have set forth, one of which is to keep the number of new threads down and move new topics elsewhere if they fit in with an existing thread. Also, I have no access to your communications between Support and you. As I said, I am not an employee.
Thank you in advance for your understanding. I hope the solution you have found works well.
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Received my new home station and when I opened the box, it was another EMO. Does anyone in your office know what they are doing??? And NO SURPRISE, I put him on my home base and the light is STILL BLINKING!!!
Hi, @rebeccah . . . I am sorry there was a miscommunication there but it is not my office. I do not work for LivingAI nor have access to their communications.
Please try reaching out to them again and explain the error. I am sure they will put it right a soon as possible.
So if LivingAI doesn’t moderate this website, who does? I thought this was a contact feed to them, aside from general questions and communications with others.
Hello, @rebeccah . . . they do read and occasionally post or respond to this forum. They are quite busy with development of products and features as well as processing orders, so they have volunteer moderators to handle things like a receptionist would be for an office.
When my Emo arrives will he alrady be up to date or will I need to update him.
and how long will it be before he gets here if I ordered him yesterday?
Hello, @JulianMiddleton . . . likely your EMO will show 2.8.0.p1 or 2.8.0.p2 (factory install code) which is the same as the complete 2.8.0 . . . any firmware 2.7.0 or earlier will need to be updated to 2.8.0.
Estimated time from order is 15 to 30 days depending on how fast he is processed through Customs and how quickly your delivery system gets him to you once he clears.