Hi there @jerryb ,
The best and most recommended thing to do is to contact the living.ai support team by simply replying to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Don’t forget to include/attach your video and more info like EMO-ID
The support service team should be able to help you immediately.
Just to advise the email address is - service@living.ai
Living.ai support does have an EMO Debug app that they can send to EMO owners who are having issues with EMO not walking straight.
The Debug App will “Help” recalibrate EMO’s feet/leg Servos by choosing specific settings and assist with making EMO walk straight as best as possible, but it will never be 100% accurate. But it will certainly help.
GOOD LUCK!