Emo never turned on

I got my emo the other day and I put him on the charger but he never turned on, the led light and his headphones glow but his face never comes on. Help?

Check if Emo’s foot is in the right place, if it is still there, it is better to contact living.ai support

Hi @cassondrawilkins

if you are still having issues. I can recommend and suggest that you contact support (submit a support ticket here:

Provide full details and it is recommended to take a video on what is happening so you can share it with the support team as well.