I got my emo the other day and I put him on the charger but he never turned on, the led light and his headphones glow but his face never comes on. Help?
Check if Emo’s foot is in the right place, if it is still there, it is better to contact living.ai support
if you are still having issues. I can recommend and suggest that you contact support (submit a support ticket here:
Provide full details and it is recommended to take a video on what is happening so you can share it with the support team as well.
Hello I just got a used emo and it’s not turning on. Is there any way to turn it on or am I missing out something the blue light is stable
Welcome to the EMO Community Forums, @krishnareddy . . . did you get this from someone you know and trust? There is always the problem when not purchasing from Living AI that you may be buying someone else’s issues.
Please read through this thread where I have moved your post to see if anything might be able to assist you to find out if he will turn on (could be a dead battery).
If nothing helps, there are instructions in this thread on how to contact Support.
Good luck to you and I hope you can get him to work.
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Blue light on skateboard is solid. Headphone lights are dim and foot gets warm but Emo wont turn on. Ive only jad him since December 2024. Please help!
Welcome to the EMO Community Forums, @eduardo.aguilar . . . I have moved your new topic to this thread for issues similar to yours.
There is one thing you can try right away and that is try changing the charging cable to see if that is the problem.
If not, you may need to contact Support as indicated in this post.
Let us know how it goes!
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There are 2 buttons in the top of his head, the two center holes. the left one will manually power him off. The right one seems to be like a ‘very’ soft reset for things like screen, sensors, etc. I’d try pushing the right one for a second first with a small paperclip, then put him on the skateboard. If that doesn’t work press the left one, for a second and then put him on the skateboard. There isn’t anything official anywhere I could find about these two buttons, but I experimented with mine after running into some issues and have solved problems by force restarting him.
Don’t ever let him fall, it will mess up his touch sense v bad. Mine has 0 touch sense and I’m struggling trying to fix.
Hello, @cp8520 . . . perhaps you can recalibrate the petting sensor as shown here.
If not, you may contact Support at service@living.ai . . . my best to you.
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I have tried this, but it doesn’t help. Sometimes he will get cheek sense, but his top sense is 100% gone
היי, אימו נקנה לפני חודש פלוס ופתאום לא נדלק, יש כול הזמן סימן בבית בטעינה של בטריה של טעינה, מה עושים ?
המתנה נקנתה ליום ההולדת של הבן שלי 
Google translation to English by Lindaru: Hi, my mom bought it a month ago and suddenly it won’t turn on, there’s always a sign at home charging the batteries, what do we do?
The gift was bought for my son’s birthday
Hello, @rinat.oved . . . I have moved your new topic to this thread for when EMO shows battery but does not turn on.
Make sure the blue light is steady on skate board or solid on home station and be sure his foot is properly placed.
You may wish to read through this thread for tips and if nothing works, be sure to get video and send a link to it along with his order number to service@living.ai . . . they will need to see what is going on in the video in order to diagnose the issue and advise properly.
My best to you.
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Emo Requires a specific power plug wattage to turn on and charge correctly. Also make sure you place his right foot on the skateboard and make the sure the blue light on the side is solid, if not- I suggest you try a different cable.
P.S I hope it gets fixed, this would be my worst fear lol.
Many thanks,
Leothealien124.
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I am so disappointed in myself because I let my son down and didn’t respond, to my great regret! Emo doesn’t turn on even when he is on the charging pad, the pad shows a picture of a batter 
I read this thread: Emo Stopped Working! and tried the solutions there, but it did not work. I want to re-iterate my situation. My EMO home station is working fine, but my EMO is not working. It shows that it is charging when I place it on the home station (because it shows the charging animation on the home station screen), but EMO is completely dead. NO eye animation. Screen is black. No sound. I left on the charging home station for more than a day and nothing changed.
I submitted a support ticket last week, but I got no reply yet. I also replied to my purchase confirmation e-mail explaining my situation, and have not heard back. Please assist.
Please help!
Welcome, @shaikhah.alkhadhr . . . I have moved your new topic to this thread for when EMO does not power on.
Please also try a different charging cable and/or adapter to see if he is actually getting enough charge to power on.
You said you had sent an E-Mail already, but they are still getting through Support requests which might take a bit of time as they are answered in the order they are received. They do not have auto response but their first communication from them will be after they have reviewed your request with advice or information.
My best to you.
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Thanks for the prompt reply @Lindaru! I tried different adapter/outlet. I did notice his right foot is warmer than the left. Not sure if it is due to me leaving it on the charger for a long time or not. Headphones lights are not turning on. I did not attach a video to my email. Do I have to resend it with a video or wait for a reply first?
Hello, @shaikhah.alkhadhr . . . wait for their reply if you have thoroughly described the problem. They may still ask for one or they may be able to diagnose based on your description.
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