Hi there @kristyna.kadleckova
I’ve merged your new topic here as it’s related to the ongoing discussion.
and thanks to @sarikathakur for a good suggestion…
First…you have to check his battery level to see if it’s sufficient for any activities.
I want to recommend Power EMO Off which usually will resolve the issue.
Try letting his battery drain also until he shuts down by himself to conduct a power cycle trick.
Please Click The Link Below:
How to Power Off your EMO Tutorial
Please let us know if our help tips solve the issue…
GOOD LUCK! AND ALL THE BEST