So I just bought a new Emo (today).
Updated firmware to 1.5.0 and all looks OK.
I wanted to work so I power down using app (Settings > Power Off).
It was initially on skateboard, so I removed it on the skateboard to make it power down.
It powered down successfully.
Then I put it back on skateboard, nothing happens.
The LED light on skateboard is stable (not blinking). I can still connect to Emo using the app but what I noticed is I don’t see the battery image on the bottom left side of the main page of the app anymore.
I can connect to Emo using app but when I do the functions it will fail (ex. I tried customizing and playing games and it is failing to connect.).
I already tried changing the cable and power plug used and also 1 time hard reboot using a pin and it still not booting up. :<
When you place EMO on the skateboard, do you see a light appear on EMO’s headphones? When that happens normally EMO will power on. If there is no light coming to EMO’s headphones once you have placed him currently on the skateboard, there could be a problem with EMO / or the power going to EMO from his skateboard.
You mentioned that you can connect to EMO using the APP, but can you confirm that EMO is on when you do this? As normally you cannot connect to EMO via the EMO APP if he is not powered on.
It would also be recommended to try and take a video on what exactly is happening so that you can share it with the community and also maybe with the living.ai support team if there is something wrong with your EMO.
Would you be able to share a video when you have time?
It’s disappointing, yes, but hopefully, the support team might have a special way to fix this.
Also, if you powered Off EMO using the APP or by voice or by flipping him upside down it shouldn’t make any difference to the problem you have now.
As a test, I just powered off my EMO using the EMO App now and placed him back onto the skateboard and it powered back on ok. So the issue you are having is not be related to the EMO App and how you turned him off.
Hopefully, the support team can help you get your EMO display showing again