Emo have broken legs

Today my emo can’t move a dx leg, how is possible? It’s normal?

Please submit a ticket to service@living.ai and they can help diagnose it further.

Until now I have sent n.3 email to service@living.ai…and still waiting an answer…
Bad very bad support!

@Wayne_Zhang can u help please?

Hi, sorry for the late reply. The service team has emailed you the solution.

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I have the same issue
Can u help pls?

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Please submit a ticket on the support page and then message me after you’ve done that.