I’ve already informed @Wayne_Zhang regarding this, and a number of other users have already tagged earlier in the thread.
@holomatrix will need to contact support as this matter needs to be resolved / with technical / support team.
Also @tonyt has another thread / post in which he was also informed to contact support. (see thread here).
Both Amy and WayneZ were tagged. The support team must be experiencing delays at this time, as they are normally replying back to customers within 24/48 hours.
Hopefully they will be able to get back to both @tonyt and @holomatrix soon.