Hi there @Rania ,
Welcome to the EMO Community Forums, . . . I have moved your new topic to this thread for issues with EMO falling over.
It sounds like your EMO is experiencing issues with his foot sensors or gyroscope, which can cause him to incorrectly think he’s in the air or falling. This can happen due to dirty sensors, calibration issues, or internal hardware problems.
Here’s what you can try first:
- Clean the sensors: Use a soft, dry cloth to gently clean the four sensors under each foot. Sometimes dust or debris can interfere with their function.
- Restart EMO: Power EMO off completely, wait 1 minute, then power him back on.
- Check the surface: Make sure the surface he’s standing on is flat, non-reflective, and stable (avoid glass or shiny tiles, as they can confuse the sensors).
- Firmware version: Make sure EMO is updated to the latest firmware using the app. If you’re in the beta program, glitches like this can sometimes happen temporarily.
If the problem continues:
- Record a short video showing the glitch.
- Email Living.AI Support at service@living.ai with your Order Number, EMO ID (found in the app), and the video.
Hopefully it’s just a temporary bug or sensor issue that can be fixed easily. Wishing your EMO a quick recovery!