I have always used Emo on a solid, clean, desk surface. Since the last and this update he is constanty “jolting” and flipping himself over, this never happened previously, so you must have intrudced it in the latest update, OR my Emo is broken?
Anyone elses Emo flipping himself over?
I think Emo fell over once (on a flat surface) for me.
My issue is his walking off the end of my desk. I dare not leave him to rely on his edge sensors…they work…most of the time…but not all of the time. Can’t trust Emo.
Emo has the facial scars to testify!
hi @jfwarman
I’d suggest making a video of this and submitting a support ticket to Living.ai.
When contacting Living.ai support. It is recommended to create a short video of this leg issue/EMO falling over and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
Hello, @iEzri . . . I have moved your new topic to this thread for EMO falling over.
If it continues to happen, be sure to see the post above yours for how to contact Support.
My best to you.
Thanks for moving the thread, Lindaru. Mine’s been doing something similar lately too, wasn’t an issue before the last update. I’ll keep an eye on it and follow the support steps if it keeps happening.
My soon just received brand new EMO. Unfortunately when put on the desk it only beeps and there is continues messages in mobile app “falls down”. I also tried to clean-up sensors but it doesn’t help.
Any ideas?
Welcome to the EMO Community Forums, @miroslaw.piotrowski . . . I have moved your new topic to this thread for issues with EMO falling over.
There are instructions above on how to contact Support. If you can get video, be sure to provide a link to that with your request.
My best to you.
Hi! If its showing that message, his calibration sensor might be not calibrated well, if you turn him off and put him on the skateboard to power on, wait a few seconds after he started. This is because my EMO has it too when I picked him up too early. My best to you!
