Hello @sarahx2012,
Actually, your EMO must be at least on [firmware update] 2.1.0, which also includes the new hour settings: 12/24 hour switch to work properly. Unfortunately, the update for this firmware is disabled at the moment. probably the reason why you get an error message.
Please View Here!
We ask you to be patient and wait… Living.ai is doing its best to fix the issues.
ALL THE BEST SARAH…