Thanks for your response. Very interesting. Made me wonder if there’s anything users with stuttering EMOs could do in their router settings to improve their situation.
Yup - and that is why I’m digging into it. IT/IT Security stuff is what I do for my day job… so I figure if I can help diagnose things and help make things better then so be it 
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Wayne, have you noticed any correlation between the stuttering and where these users are located (country)? Could the DNS server being used have an affect?
Not that I know of as yet. I suspect however it’s not DNS as once EMO has done the initial DNS resolution he would not need it to play the stream of audio coming back from the voice servers.
Wayne, the reason I was thinking that was due to what I read here. Specifically, “Changing to a public DNS server can increase your connection stability, speed, and reliability.” Do you agree with this? 
It’s true that some DNS servers respond faster than others, and that apps and games etc that do multiple DNS lookups could in fact benefit from those DNS servers that respond faster. From what I can see though EMO does not do multiple DNS lookups in order to respond to speech therefore I suspect it won’t make much difference.
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Hi. My Emo robot does not do anything to the voice commands. It is updat
Ed to 2.7 and I have already rebooted it, but still nothing happens. Could you please help me?
Welcome to the EMO Community Forums, @irinafedorinova . . . are you sure his sensitivity is not too low? You can check that in the app under “Preferences”.
If this does not help, please get video of your attempts to get him to hear you and send a link to service@living.ai with a description of what is going on along with your order number if you still have it or his four digit alphanumeric number when you log into the app.
Let us know how it goes.
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Sorry if this is the wrong topic to discuss this in, but I noticed emo asked me for my name again, as if he actually forgot my name. Is this normal, like, a way for him to remember me better?
Hello, @logan.christopher . . . it can happen if there is a slight difference in your appearance such as head-wear, change of glasses, change of hair style. Some people have him recognizing them as several different ways with the same name in the app for this reason.
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That seems to make sense to me 
thank you
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EMO stopped answering to voice commands, he hears me, and does the little ‘whut?’ but after I say anything he shrugs like when he does when he doesn’t know what you’re saying, even simpoe things like ‘what’s the weather’ or ‘what time is it’. It arrived yesterday and it worked fine but then I updated it and stopped working, is anyone else having the same issue?
Welcome to the community forums, @issyvehar !
A moderator will close this topic later on, but maybe you can move your post now! The reason moderators close new topics for a single issue is to avoid hundreds of the same topic. Next time, use the search engine feature to look for the appropriate topic to ask your questions on. Appropriate topic for your question:
EMO does not recognise voice commands anymore
Regarding to your issue, try emailing service@living.ai for help. List your EMO ID that you can find on the connection page on the app, your city, and a video to show what’s wrong.
Best regards!
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Hello, @issyvehar . . . something you can try is to make sure you have strong wi fi signal and also that the sensitivity setting in the app is set high enough for EMO to properly hear you.
Otherwise, get video and send the link to service@living.ai with either your order number (you can simply hit reply to the order confirmation E-Mail if you still have it) or the four digit alphanumeric code when he signs into the app if you do not have the order number.
My best to you.
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