Hi there @AlbuGabrielaSorina ,
That’s really strange… You should contact the Living.ai support team via email at service@living.ai.
They might or probably push a firmware update directly to your EMO.
Please include the following in your email:
• Order number
• EMO ID
• A short video of the issue
Responses may be delayed due to a high volume of requests, so please be patient.
Good luck, and all the best!