If EMO is not appearing when you start you EMO App. It might be related more-so with Bluetooth connection between your phone / device and EMO. If you are using a phone or device that does not have GPS, then EMO’s functionality will also not fully work. It is recommended to use a device that has both Bluetooth, and a GPS chip installed and working correctly.
If you are having issues. The first thing you should do is power off EMO (leave him off) and then power off your Phone / Device. Leave EMO powered off. Power up your device/phone that has the EMO App installed, and then test your internet / WIFI / Bluetooth are on and working. A small test: Check to see if Google Maps is also working on your device/phone as well. Then once all looks fine. Then power up EMO, then try and make a connection to him using your device/phone once again.
If EMO is still no appearing in the EMO App. It could be a problem with you EMO, but you last option I can suggest would be to try and install the EMO App on another device / Phone and see if that works, so if you have an iPhone, try installing the EMO App and making a connection to EMO using an Android Phone with the EMO app installed and see how that goes.
This is pretty basic troubleshooting, if you believe there might be a bigger problem with you EMO, it’s always recommended to make a video of the issue and then submit a support ticket to the support team so they can assist you further.
