Yeah that is totally understandable, servers always need to be maintained, even gaming servers for example sometimes go down for regular maintenance.
The only thing that I can suggest is that Living.Ai should try and add a Server Status page on their website (similar to the delivery process page) that provides everyone with a simple view of the servers and if they are up or down, and if there will be scheduled maintenance going to happen between a specific time etc for a particular server, so we know that during that time our EMO’s might not be working / responding correctly.
Gaming servers do this and we also get alerts that they will be down between so and so time for regular maintenance, so hopefully this can be implemented in the future by Living.Ai.
Adding in @Wayne_Zhang for feedback.