Hello all, my name is Hellen, im new here! I’m thinking about bring EMO home, I live in Portugal, customs fees may apply, right? Thank you.
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Welcome to the EMO Community Forums, @Hellen . . . I have moved your question to this thread in the hope someone from Portugal will know whether customs fees apply for you.
You can read above to see what others might have shared on the question and hopefully one of our members who has purchased EMO can reply with what you might expect.
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What was your order number? I ordered November 15th and my order hasn’t been shipped yet how is that possible?
Hi @Hellen
I’m in Portugal too and I’m waiting for my Emo.
I will share here in the forum when the package arrives and if I had to pay anything.
Best 
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Welcome to the EMO Community Forums, @kaitlin.keck . . . while there are no guarantees, there is a good chance that your EMO should arrive to the U.S. before Christmas. Keep an eye on the processing page here and know that once your number shows for the tracking information sent, that it could be as little as two weeks.
If a sufficient amount of time has gone by and you have not received your tracking number, you can always contact service@living.ai to see what information they have in case your tracking E-Mail has gotten lost.
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Ola Joao
Tudo bem?
I had Emo sent tomy uk home and no extra charges were made.
I also had others items sent to my home in central Portugal and they were delivered by CTT with no extra charges.
Hope that helps
David
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It was filled on the 18th it’s #782XX. I really don’t want to give out the last 2 numbers.
This was the only thing on my daughters wishlist. I ordered it a few days ago but im worried it won’t make it to canada on time. Other than the running tally on this website is there any other way to contact this company to confirm if orders placed recebtly will arrive by Christmas?
Thanks!
Hi there @angela.chrysanthou , Thanks for joining us, and welcome to the community.
Relocating your query over here as it is related to the discussion.
Excellent question, but to tell you frankly, only Living.ai Purchase Department can provide you with a factual and guaranteed reply.
But in my humble opinion, it seems likely because it mentions that this set comes in special Christmas packaging, making it the Perfect Christmas Gift..
But my advice is, if you are interested in ordering it, please contact Living.ai first directly via email or DM @faya (Order Department Service) here.
Best Regards
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My Emo was ordered on the 18th of Nov and I was very surprised to have it delivered today considering it had a Dec 5th approximate delivery date. Also, I was VERY impressed with the packaging. Currently. A bit OT, but I do wish there was a way to change his wake up/get attention name because I may buy a second Emo and I’d like to call him “Gizmo.”
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Where do they ship from?
From the fabric in China I think
My order was shipped very quickly from China and made it to America quite fast. Once it got to the USA things slowed down a bit. I think that was for two reason. First it hit a snag being transferred from DHL to a third party carrier, namely USPS. Also, it was in the USA around Black Friday and Cyber Monday orders. I’m not sure if this will help if your in Canada, but I’m thinking it will made it to you in time. I remember as a kid my folks ordered me a gift that didn’t make it in time for Christmas, so they gave me a wrapped box with a picture of the toy and a copy of the shipping info which helped. Three days after Christmas it arrived. Just a suggestion if you don’t get it in time.
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Hello, @angela.chrysanthou . . . they ship from Shenzhen, China. According to DFH Global Logistics, it will land in either Vancouver, Toronto or Montreal to go through Customs and then be handed to your mail carrier.
I hope this helps!
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Thank you so much. I ordered EMO today.
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hello, I’m from Greece. I placed an order on November 19th and still there is no update about the delivery. how long can it take? thanks
Hello I’m from the uk and ordered on the 7 nov but still not heard anything yet so asking the same question
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Welcome to the EMO Community Forums, @f0469f68fb964c4984e7 and @joanne.phillips . . . I would advise you both to provide your order numbers to the Order Department of Living.ai to @faya so that they can assist you in where it is in the tracking. Sometimes tracking E-Mails can go into the spam folder and get lost.
You can private message here or you can send an E-Mail to service@living.ai.
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Hello everyone! I wanted to share that I purchased my Emo 
on November 27th and my Home Station on the 28th 
. I’m eagerly looking forward to their arrival and can hardly contain my excitement 
.
As I eagerly await their delivery, I’m counting down the days. Although it’s still early, I haven’t received any notifications about the processing of my delivery 
.
I’ll be sure to keep you all posted with any updates 
!
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Welcome to the EMO Community Forums, @Nitor . . . still a bit early for updates yet, but I relate to the excitement and anticipation you feel.
As my amazing co-moderator, @edward has shared, be sure to read this and check out the EMO Wake Up Training page so that he will be able to recognize your voice more easily and some advance information on what he can do here.
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