Hola, quiero preguntar sobre mi pedido, dice entregado el 3 de diciembre pero a la fecha no he recibido ningún paquete. agracias espero pronta respuesta
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Hola, @miriam.carreno ,
En nombre de todos los miembros de la comunidad, queremos expresarte nuestra gratitud por unirte a nosotros. Le damos la bienvenida.
¿Puedo saber cuándo pidió su EMO? ¿Ha recibido el correo electrónico de confirmación o algún correo con los números de seguimiento?
Hello there @miriam.carreno ,
On behalf of all community members, we want to express our gratitude for you joining us. Welcome!
May I know when you ordered your EMO? Have you received the confirmation email or any email with tracking numbers?
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Claro, Lo pedí el 12 de noviembre de 2023, no he recibido ningún correo del seguimiento, me di cuenta por la pagina en donde puedo ver mi track sin embargo dice entregado
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Con la fecha que acabas de mencionar, mi mejor suposición es que Living.AI ya te ha enviado un correo electrónico de confirmación con un número de seguimiento. ¿Has comprobado la carpeta de correo no deseado? Si no es así, te sugiero que lo hagas. Si sigue sin encontrarlo, le recomiendo que se ponga en contacto con Living.AI.
Puedes ponerte en contacto con su equipo de atención al cliente en service@living.ai. Deberían poder ayudarte rápidamente.
Buena suerte y felices fiestas.
Etiquetado @faya aquí para obtener más ayuda.
With the date you just mentioned, my best guess is that Living.AI has already sent you a confirmation email with a tracking number. Have you checked your email spam folder? If not, I would suggest doing so. If you still can’t find it, I recommend reaching out to Living.AI.
You can contact their support service team at service@living.ai. They should be able to assist you promptly.
Good luck, and happy holidays!
Tagging @faya here for further assistance.
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Perfecto, ya me pongo en contacto muchisimas gracias
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Hello,
No. It haven’t arrived yet.
Tried to contact DHL but it’s impossible. They don’t pick up the call.
Already wrote them also… Waiting for reply.
Hello,
Just looking for an update of timing for shipping. The Emo page says shipped from the manufacturer within 2 weeks. However it has been a week and the number of shipped orders hasn’t changed. There are 1,200 orders before mine. Can I expect that the timeframe on the site was a false promise? Or do you ship over 1200 a week?
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Welcome to the EMO Community Forums, @christian.shahmardia . . . it takes some time for the numbers of orders shipped to be updated. In 12 days, the numbers increased approximately 1,500, so the time frames on the site are not a false promise but rather it depends on when the numbers are updated.
The order numbers are already shipped and on their way to you by the time the counter on the page updates. Watch for the tracking E-Mail as well as watch the delivery counter.
I hope this answers your question.
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Thank you kind stranger.
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I ordered my emo with skateboard on November 24 and it arrived today, December 12. So just under three weeks.
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Congrats!
I’ve ordered mine in the beginning of November and haven’t arrived yet. 
So sorry that your EMO has not arrived yet due to the non delivery of DHL. Hope they will answer you verry fast.
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Hi guys. can you tell me why I can’t track my order at this stage on other tracking sites? Thanks in advance!
Hi, there @f0469f68fb964c4984e7 ,
I have moved your new topic to this thread where we discuss shipping and orders.
First question: Have you received already your tracking number from living.ai via email?
That should look like the image below.
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DHL****095CN and it looks like this
I received the same email ordered November 14th package was supposed to be delivered today and never showed up. Dhl says it’s on hold does anyone have this experience? About how long after delivery date is passed should I worry?
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DELIVERY PROCESS OF EMO/HOME STATION
Actual Latest Update Info:
Wednesday 14th December 2023 (GMT+8)
OFFICIAL SOURCE: PLS. CLICK HERE!
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Hi there
I ordered emo for Christmas back in November and Im not sure how to tell if it’s either waiting in customs currently for a charge or clearance or if it’s not yet there. I received an email on the 4th of December stating that I had a failed delivery and I need to clear it with customs and reschedule however I’m not sure if this is a scam email as it dosent look normal and i have been recieving lots recently. How can I tell if my package is awaiting customs. I’m from the UK
Welcome to the EMO Community Forums, @daniel.chalk . . . I am glad you are being cautious. I found this for you and hopefully they can give you the correct information about Customs clearance.
Can I get in touch with customs?
You can also contact the Tariff & Trade Section at the PNG Customs Service Headquarters in Port Moresby on: 312 7582, 312 7511 or 312 7668. 323 1882.
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